About us

We started to build our business in 2008, united by a common conviction that clients deserved a better service than the normal estate agent set-up could deliver.

We’ve worked in traditional estate agency, where it was clear that most of the usual ways of doing things don’t serve most clients very well.

We have taken what we liked and know works from traditional estate agency, done away with what we feel simply doesn’t work or serves the company above the client and then combined this with best modern practices backed up by the latest technology.

We’ve been doing this since 2008 and we feel the results speak for themselves.…more

We have a vast experience and expertise in Letting, Managing and Selling properties in some of London’s most exciting areas and new developments. Our well located high impact offices in London Bridge and Surrey Quays allow us to give a blanket coverage of areas such as Canary Wharf, London Bridge, Surrey Quays, Canada Water, Bermondsey, Elephant and Castle and Deptford and beyond.

Our senior team’s long-standing in the London Property market means that they have not only built up a wealth of experience, knowledge and a great reputation but also a vast client base that spans the globe. We are trusted agents, managing agents and advisors to not only private property investors but family offices, sovereign wealth funds, developers, BTR companies and charities and corporate bodies.

What we believe

For many reasons, estate agency evolved around the idea of a single negotiator who will work on your behalf. That brings a few obvious problems (what happens if he or she isn’t available?) It also attracts a particular personality type, reinforced by commission or reward structures that don’t always serve the best interests of the client. In contrast we work as a team. …more

That means we can attract and offer a better balance of skills. We have deal-makers alongside analytic thinkers, detail obsessives and relationship-builders. We complement each other’s strengths, so we can respond properly to the different needs of different clients. We work collaboratively, with smart technology. They’ll always be someone on hand to talk to you, and because insights are freely shared we can spot opportunities early, and match them to the right people.

We also have a different fee structure. We don’t think it’s right to take a percentage of a property’s value, because that often bears no relation to the work required. We also don’t think its right to be charged high monthly management fees if there are no issues with your property. Instead you’ll find we have clear fixed fees, and you only pay for the services you need and use. It’s not just fairer. It gets better results for everyone.

Want to see the proof, please look at our reviews from clients and customers.

State of the art offices

Whilst some agents have abandoned the high street altogether, we feel our Surrey Quays and Canada Water hub demonstrates the true power and value of high street marketing presence. Our visually stunning office’s act not only as a focal point for our clients, customers and staff but also a powerful 24 hour a day marketing tool.

Lettings

We believe that a good lettings team works around speedy & efficiency, good information, quality of tenants and robust procedures. Our team work well in advance setting out all aspects of a marketing plan for our clients. The lettings market moves quickly and we leverage our experience and insight to keep our clients ahead of the curve. This is why our lettings team is trusted by sovereign wealth funds and institutional clients in addition to hundreds of private landlords from all over the world.

Sales & Investment

We know that selling your home or investment is one of the biggest financial decisions you will ever make. We feel that these decisions deserve a high level or research and the best advice and execution possible. Our vastly experienced team have overseen the sale of hundreds of central London properties, in addition to our huge database of buyers from across the globe and industry contacts, our position give us an understanding of not only what is happening on a local level, but also what is happening on a larger scale that can affect the sale of your property.

PRS/BTR

Our Lettings Team not only have a wealth of experience in dealing with private landlords but also years of real experience in managing and letting large private rented buildings owned by single corporate clients in Central London. This experience has proved to be invaluable as we have been able to implement tried and tested processes and systems to new BTR clients and corporate PRS clients who have seen instant results.

Property Management

Our Property Management and Asset Management teams oversee the running of a vast array of assets from single apartments to freehold houses, large private rented buildings and entire mixed use developments. The team pride themselves on speed and accuracy, with the help of the latest property management software we aim to keep occupiers happy with quick turnaround repairs, whilst keeping repair bills to a minimum and rent coming in.

Client accounts

We believe that there are few things more important than being trusted to look after other people’s money. Nowhere is this more valid than in Lettings and running efficient and compliant client accounts. Hundreds of Landlords from the UK and around the world rely on us to collect their rents, process them quickly and efficiently and hold deposits and floats correctly.

Good behaviour

As a member of ARLA (The Association of Residential Letting Agents) and NAEA (The National Association of Estate Agents) we are governed by their codes of practice which sets far higher standards than the bare requirements of the law. The code demands professionally qualified staff, regular training and independent financial auditing.

We are a member of The Property Ombudsman for Lettings (TPO) scheme. Members follow the Code of Practice for Letting Agents, and any disputes can be referred to the ombudsman for binding resolution.Similarly we are a member of The Property Ombudsman for Sales scheme, registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme.

Local knowledge

Our senior team members have decades of experience in dealing with modern residential property across Central London. With particular expertise in London Bridge, Canary Wharf, Battersea, Bermondsey, Surrey Quays & Canada Water and The City. Our people work across these areas, maintaining a detailed and up-to-date knowledge of each area, at the same time able to understand how market pressures might be working across the different parts of Central London.…more

This combination of detailed knowledge and broader perspective also informs how we approach development marketing. For property in a specific development we’ll understand and emphasise the context of that development as well as the individual features of the apartment. We’ll track those developments from their earliest stages, so whether we’re selling off plan or from completed construction we can relate a detailed understanding of the offer to optimised promotional work, locally and in the wider marketplace.

Reviews and awards

Don’t just take our word for it, see what our client say and the accolades we have won.

 

Google Reviews Madley Property Bermondsey

Google Reviews Madley Property Surrey Quays

Marketing

In addition to our high impact and well-located branches, we market our properties on all major UK property portals including Rightmove, Zoopla and Onthemarket in addition to a host of other web portals. We have a team of professional photographers who produce stunning images and videos as well as the normal floor plans, virtual tours and brochures you’d expect. We also occupy key spots in both organic and paid search as well as marketing on the key social media platforms. However, we believe that the ability to market our client’s properties to our cleverly curated database of clients, investors and relocation experts from the UK and all over the world is also a vital attribute.

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Madley Property Services Ltd. Company number 6576001
112 Bermondsey Street, London SE1 3TX. VAT number 942264820